Frequently Asked Questions

How Does It Work?

How Do I Place An Order ?

Once you create an account, you'll be able to place your first order with Gérard Bakery.

Build your breakfast basket and make sure you reach a 12-euro minimum order.

For each item added, specify whether you want it to be part of your weekly subscription basket or a one-time purchase. You can also opt not to subscribe and receive all products once only.

After placing your order, select the delivery date. With a subscription, your basket will be delivered every week on the same day.

When Do I Get Charged ?

You'll be charged weekly, exactly 48 hours before the delivery date. This allows us to start producing just the right amount of baked goods, no more, no less.

You'll only be billed once a week for products you've subscribed to; one-off purchases will be deducted from your account one time only.

Deliveries

When Will My Delivery Arrive ?

Your order will be delivered just in time for your breakfast ! Our three delivery days are : Tuesday, Saturday or Sunday.

Tuesday: Your delivery will arrive before 7 a.m.

Saturday: Your order will arrive before 9 a.m.

Sunday: Your delivery will arrive before 9 a.m.

You will receive an SMS immediately after your basket is at your door.

Where Do You Deliver ?

We currently only deliver in Schaarbeek, Etterbeek, Auderghem, Evere, Ixelles, Haren. Hopefully, we will be able to deliver to your doorstep soon too!

Why Does Delivery Cost €4.5 ?

We are committed to sustainable delivery. Because we're open and transparent, we don't want to hide the actual cost of delivery.
Electric vehicles, electricity and cheerful drivers all come at a cost...

Can I Track My Delivery ?

The moment our drivers leave the Gérard Bakery warehouse, you'll receive an email with a tracking link. It will give you a real-time update of our arrival.

Our Products

How Do I Know Which Bread Will Be Delivered ?

To keep you on your toes, we've decided to surprise you with our bread of the week.

You won't know which bread will be delivered that week, not until you open your Gérard Bakery basket !

Once the bread is delivered, you'll receive a QR code to help you understand what type of bread you received, where it came from, and more.

Are All Your Products Fresh ?

Gérard's products are baked just before delivery. That way, your bread will always be better than fresh !

How Long Does Gerard's Bread Stay Fresh ?

Because we use sourdough for all our bread products, your bread will last 4 to 5 days.

You can always decide to freeze your bread and defrost it whenever you want to enjoy it !

FAQ

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